FAQS

RETURNS?

If you are wishing to receive ONLY STORE CREDIT, please use this link here to process your return.

briavia.happyreturns.com

Otherwise, if you are wishing to receive REFUND TO ORIGINAL PAYMENT METHOD please email info@briavia.com 

Please Note - ALL orders that are returned for a refund are subject to a 30% Restocking Fee. (Store Credit will be full amount)

If item is defective please email info@briavia.com 

NO EXCHANGES! Sorry we do not offer exchanges at the moment!

ORDERING

WHAT PAYMENTS DO YOU ACCEPT?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

HOW WILL I KNOW IF MY ORDER IS CONFIRMED?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

CAN PROMO CODES BE USED ON COLLABORATION ITEMS?
Influencer or other collaboration pieces are excluded from all promotions and sales unless otherwise stated.

SHIPPING & DELIVERY

HOW LONG WILL IT TAKE?
Once your order is processed, your item will be shipped out within 1-2 business days, not including weekends or holidays. US shipping takes 2-4 business days while international orders vary from 5 days -1.5 weeks depending on customs. 
HOW DO YOU GUYS SHIP?

We ship USPS with included tracking for all orders. 

HOW CAN I TRACK MY DELIVERY?

Your confirmation email will have a tracking number. Or you may enter that code here.

  

CUSTOM FEES?

International Customers, please note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. Kindly note that all packages may be subjected to customs charges depending on your country’s customs laws. Sometimes these fees will be collected by the shipping agency upon delivery.  Please also note that BRIAVIA is not charging you for this and is not responsible for covering customs taxes fees.