Returns / Exchanges:
At this time, we do not offer returns, exchanges, or store credit, all sales are final due to our highly discounted sales period!
We kindly ask that you double-check your order and carefully read descriptions, before completing your purchase. Our team is always available to assist you with any questions prior to ordering. feel free to email help@briavia.com!
What items are non-refundable?
- All items are currently non refundable
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At this time, we do not offer returns, exchanges, or store credit, all sales are final due to our highly discounted sales period!
We kindly ask that you double-check your order and carefully read descriptions, before completing your purchase. Our team is always available to assist you with any questions prior to ordering. feel free to email help@briavia.com!
I HAVE RECEIVED THE WRONG COLOR, SIZE, DEFECTIVE ITEM, ETC. WHAT DO I DO?
OWe would be just as upset to receive something we have not purchased. Please contact HELP@BRIAVIA.COM with photos and we will fix the problem ASAP!
WHAT PAYMENTS DO YOU ACCEPT?
We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.
HOW WILL I KNOW IF MY ORDER IS CONFIRMED?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your order has been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
CAN PROMO CODES BE USED ON COLLABORATION ITEMS?
Influencer or other collaboration pieces are excluded from all promotions and sales unless otherwise stated.
SHIPPING & DELIVERY
HOW LONG WILL IT TAKE?
Once your order is processed, your item will be shipped out within 1-2 business days, not including weekends or holidays. US shipping takes 2-4 business days while international orders vary from 5 days - 1.5 weeks depending on customs.
HOW DO YOU GUYS SHIP?
We ship USPS with included tracking for all orders.
HOW CAN I TRACK MY DELIVERY?
Your confirmation email will have a tracking number. Or you may enter that code here
My package never arrived!
If you have purchased Shipping Insurance (Ship Insure will be optional at checkout), you will be fully covered! We are not responsible for lost packages if you did not purchase insurance. For more help please email help@briavia.com
I HAVE RECEIVED THE WRONG COLOR, SIZE, DEFECTIVE ITEM, ETC. WHAT DO I DO?
Oh no! We would be just as upset to receive something we have not purchased. Please contact HELP@BRIAVIA.COM with photos and we will fix the problem ASAP!
