RETURNS / EXCHANGES

Returns:  

Refunds to original payment methods are subject to a 15% restocking fee and responsible for shipping items back, to proceed email help@briavia.com. 

*Store Credit will not have any fees 

Store Credit:

To receive a 100% refund in STORE CREDIT, please visit this portal: briavia.happyreturns.com

  • Products must be returned unwashed, unworn, undamaged,​ ​with tags attached. Items with deodorant marks, makeup, or pet fur will not be accepted.​

 

What items are returnable?

  • Items delivered in the last 14 days. If you used a coupon code then orders are only valid for Store Credit. Please choose carefully during our promo periods!

What items are non-refundable?

  • Items marked on Sale are final sale.
  • Coupon code items can be returned for store credit only, please choose carefully during our promo periods.
  • Accessories are final sale.
  • Products must be returned unwashed, unworn, undamaged,​ ​with tags attached. Items with deodorant marks, makeup, or pet fur will not be accepted.​
  • Items purchased with a gift card cannot be refunded for cash value.

Exchanges?

  • FREE EXCHANGES from the 14 day purchase window, please contact help@briavia.com
  • For 100% store credit, please visit this portal! https://briavia.happyreturns.com/
  • Products must be returned unwashed, unworn, undamaged,​ ​with tags attached. Items with deodorant marks, makeup, or pet fur will not be accepted.​

How soon will I get my refund / store credit?

Once items are inspected by ​BRIAVIA​, your return will be processed within 2-5 Business Days. 

Returned items must be accompanied ​with your order number​. Once approved, you'll receive an email confirming your refund or credit. 

I HAVE RECEIVED THE WRONG COLOR, SIZE, DEFECTIVE ITEM, ETC. WHAT DO I DO?

Oh no! We would be just as upset to receive something we have not purchased. Please contact HELP@BRIAVIA.COM with photos and we will fix the problem ASAP!