RETURNS / EXCHANGES

 

What items are returnable?

  • Items delivered in the last 14 days. If you used a coupon code then orders are only valid for Store Credit. 

What items are non-refundable?

  • Items marked on Sale are final sale. Coupon code items can be returned for store credit.
  • Accessories are final sale.

How soon will I get my refund?

Once your items are inspected by the store, you'll get your refund typically within 2-5 Business Days. Please Note - ALL orders that are returned for a refund are subject to a 30% Restocking Fee. (Store Credit will be full amount)

BRIAVIA will not be held responsible for shipping costs for the items you wish to disperse. Products must be returned unwashed, unworn, undamaged and with tags attached *Items with deodorant marks, makeup, or pet fur will be sent back and not accepted* 

. Returned items must be accompanied by the original confirmation form of your purchase (if applicable). All products will be inspected by BRIAVIA before actions will take place regarding any transactions. Once approved, you'll receive an email confirming your exchange or store credit code.

 

HOW:
• Securely pack your merchandise and form in a box or envelope of your choice (you may also use the original packing). Please include your order number and if you'd like an exchange, store credit, or refund!
• You will be responsible for the return shipping cost. Return shipping is non-refundable; unless you received damaged, defective, or wrong item(s).
• Mail your online returns to the following address:

BRIAVIA
910 South Los Angeles Street
Suite #508
Los Angeles CA 90015
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I HAVE RECEIVED THE WRONG COLOR, SIZE, DEFECTIVE ITEM, ETC. WHAT DO I DO?

Oh no! We would be just as upset to receive something we have not purchased. Please send an email to INFO@BRIAVIA.com with your concern + order number and we will try to fix the problem ASAP!